Welcome to the Approved Dealer Equipment website. Before you begin, please make note of the information below.
Please note: this is a one-time display message that will not appear again. However, this information is available through the Program Information link at the bottom of most pages.
We offer three (3) convenient ways to order: Online, toll-free phone, or fax.
1. To order online, add items to the shopping cart, then proceed to Checkout. During Checkout you have several payment options to choose from including parts account billing (US dealers only).
2. To order by phone, call 1-800-368-6787. Our customer service representatives are available from 7:30 AM until 7:00 PM CST, Monday through Friday.
3. To order by fax, simply complete one of the fax order forms and send it to 1-800-892-9651. When you need additional fax forms, just call or fax a request.
Invoicing
We will invoice you as soon as we ship the product. Freight will be prepaid and added to the invoice unless already included in the published price. Payment terms are net 30 days. We also offer leasing. Just ask one of our customer service representatives for our current lease rate. All financing decisions must be made when the product is ordered.
Warranty
The supplier of each product issues its own warranty and performs all obligations under that warranty, with a one year minimum. We have requested that specific warranty information be packaged with the product prior to shipment. Please contact us if we can be of any assistance in coordinating warranty information or service.
Return Goods Authorization
In the event you need to return a product, please request an RGA (Return Goods Authorization) from us either by phone or fax. All products must be new, unused and in the original carton. After receiving approval for return, the product is to be shipped to the address provided, with freight prepaid. We will issue you credit, based on the credit issued by the supplier. All suppliers set their own policy regarding return freight, refurbishment, repackaging and restocking charges.
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