Frequently Asked Questions - Lexus Tools and Equipment

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Approved Dealer Equipment Website FAQs

The Lexus Approved Dealer Equipment (ADE) website has been engineered to provide dealers with a safeguarded online ordering solution for shop equipment and other similar items. Several steps have been taken to ensure flagrant online orders are kept to a minimum.

The design intent of this website was to make dealers aware of all the functions and initiatives the ADE program touches. The website started as an electronic solution for displaying the equipment offered in the Lexus ADE program. The site grew to include an e-commerce solution for the convenience of Lexus dealers.

To this end, the following FAQs will address concerns and issues related to e-commerce site operations.

1. Who can use parts billing online to place orders?

Management. Certain management personnel are the only ones with the ability to make online purchases and charge them to the dealer’s parts billing, i.e., service management, parts management, collision center management, office management, and dealer principals.

2. What safeguards exist for parts billing?

Spending limits. Every Lexus dealership has a parts billing online order limit of $15,000. Any online order exceeding $15,000 will be intercepted and processed manually. Online orders over $15,000 must be authorized by the service manager at the dealership. Without authorization, the order does not process.
E-mail confirmation. All online orders are sent a confirmation e-mail to the e-mail address provided by the user when placing the order. Every order over $15,000 requires authorization by the service manager. If no e-mail address is provided, the order will not process.
User identification. Each time a user from TIS enters the ADE website, their user name is displayed in the “Welcome…” area of the home page. By displaying the name of the user, it is obvious to the user that we are aware who has entered the site and is placing the order even though we ask the user to fill in their name, etc., to process the order.

3. What other safeguards exist relative to parts account billing purchases?

All online orders placed using the parts account billing will be shipped to the dealer of record for that order. The addresses are provided by Lexus Motor North America and are not editable by users.
All online orders placed using the parts billing account will be billed to the dealer of record for that order. The addresses are provided by Lexus Motor North America and are not editable by users.
Only users entering the site through TIS have parts billing as an option for paying for online orders. Users entering the site through the URL, instead of TIS, do not have parts account billing as an option for payment.
Buyer information is required to process any parts billing online order. First name, last name, e-mail, and phone numbers must be provided. Any field left unfilled will prevent the order from moving forward.

4. Is parts account billing available to everyone?

Absolutely not. Only certain Lexus dealer management entering the site through TIS are eligible for parts billing. All other purchases are credit card only.

5. What happens when I use a credit card?

Credit cards are checked for validity and credit limit BEFORE the order will be processed. Credit card orders not approved are canceled immediately.

6. What other payment options exist besides parts billing and credit card?

30-60-90 Days Parts Billing. All online orders using the 30-60-90 days parts billing payment option must be authorized by dealer management. An ADE customer service representative will contact the dealer for authorization.
Direct Billing. All online orders using the Direct Billing payment option must be authorized by dealer management. An ADE customer service representative will contact the dealer for authorization.
Lease through Snap-on Business Solutions. All online orders using the lease payment option must be authorized by dealer management. An ADE customer service representative will contact the dealer for authorization.

7. Delivery information for UPS Next Day Air, UPS Second Day Air, USPS OVERNIGHT, and USPS PRIORITY (2-3 DAY)

UPS Next Day Air, UPS Second Day Air, USPS OVERNIGHT, and USPS PRIORITY (2-3 DAY) orders must be received by 10:00am Central for same day shipping for product that is in stock. Please note that orders may take 24-48 hours to ship as fulfillment may be subject to our suppliers' cut-off times, processing, and lead-times.

Any user entering the site may make purchases for themselves using their credit card. Pricing for dealer personnel is the same whether paying by credit card or using the dealer’s parts billing account.

These safeguards were put in place to help the dealers in policing their staff’s fiscal responsibilities.

Equipment Cost:		$
		($10,000 minimum)
24 Months	36 Months	48 Months	60 Months	72 Months	84 Months
-	-	-	-	-	-

This lease offer is structured with $1.00 purchase option at the end of lease term and requires first and last payment in advance and a one-time $300 documentation fee. Payments are calculated net of any sales or local tax. This quote is subject to credit review and approval and is subject to change based upon market conditions. Note: Financing is for equipment that is to be used for business purposes. Quoted payments do not include Taxes, Maintenance, or Insurance.